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My payment failed

You have 7 days to update your card before your plan moves to Free.

If a renewal payment for Pro or Team doesn’t go through, you keep your plan for 7 days from the billing date while you fix it. If we still can’t take payment by then, the plan moves to Free automatically. For Team, that means everyone in your organization. Nothing you created is deleted.

How you’ll know

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  • An email to the person who pays for the subscription, the day the payment fails. It says the date you need to fix it by. You can’t turn this email off, because it’s about your account. See Emails you can’t turn off.
  • A reminder email in the last few days, if it still hasn’t been paid.
  • A warning on the Billing tab, with the same date. For Team, every Admin sees it.
A red banner on the Billing tab: Your last payment didn't go through. Update your payment method by October 8, 2026 to keep Pro. After that, you move to Free. Nothing is deleted. With an Update payment method button
The Billing tab tells you the date to fix it by.

Fix it

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  1. Update your card. Click Update payment method on the warning, then enter your card details. For Team, any Admin can do this. See Update your payment method.

    We try the payment again on the new card straight away. When it goes through, the warning disappears and your plan carries on as normal.

  2. If the card itself is fine, ask your bank to allow payments to Wikidoc. Wikidoc charges in US dollars, so check that international and online payments are allowed. Then update the card again, so we retry on it.

  3. Still failing? Contact support with your account email address. Don’t buy the plan again: that would create a second subscription.

Common reasons

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  • The card has expired, or your bank replaced it.
  • There isn’t enough available credit or balance.
  • Your bank declined it, for example because it looked unusual, or because the card doesn’t allow international or online payments.

If the 7 days run out

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Your subscription stops and you move to Free, or everyone in your organization does for Team. You won’t be charged for it again. What you created stays, and some Team features stay visible, read-only. See What happens when a plan or trial ends.

To get the plan back, upgrade again from Settings›Billing.

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