Who can manage billing?
Who can upgrade, change the card, see payments and cancel, on Pro and on Team.
Billing lives in Settings›Billing. What you can do there depends on your plan and your role.
Pro is one person’s subscription. Only the subscriber can see it, update its card or cancel it. Nobody else in your organization can see or change it, Admins included.
A Team plan belongs to the whole organization, and Admins manage it.
| Task | Who can do it |
|---|---|
| Start a Team trial or upgrade to Team | Any Admin, in an organization with 5 or more members |
| See the Team plan’s seats, billing interval and start date | Admins |
| Cancel the Team plan, or end a Team trial | Any Admin |
| Update the card | Any Admin |
| See the Team plan’s payments in Billing history | Any Admin |
| Get receipt emails | The Admin who bought the plan |
| Change the seat count | Contact support |
Members who aren’t Admins see their plan marked on the plan cards, but not the Team plan’s details. The Team card tells them it Requires Admin role.
If the person who pays leaves
Section titled “If the person who pays leaves”Give someone else the Admin role before they go. See Change a member’s role. Any Admin can then update the card and cancel the plan. Every Admin already sees the billing history. To have receipt emails go to another Admin, contact support.