What triggers a notification
Every email Wikidoc sends, what triggers it, and whether it starts on.
Each row below is a setting on Settings›Notifications. Turning a setting off stops the email. Things people do that involve you still appear on your Activity page, so you won’t miss something you need to act on, such as an approval request. Reminders, such as training deadlines and unused recognition points, are email only. See How notifications work.
A few things are true for every setting:
- You’re never notified about something you did yourself.
- When the same kind of thing happens on one item several times within about five minutes, such as a run of comments on one file, you get one notification about the first, not one for each.
- Account and billing emails, such as a failed payment, have no setting. See Emails you can’t turn off.
Every notification setting
Section titled “Every notification setting”| Setting | When it emails you | Starts |
|---|---|---|
| Activity | ||
| Company announcements & events | Your organization posts a notice or adds an event to the company calendar.When published. Plus a reminder the day before an event you RSVP’d Attend to. Reactions and RSVPs send nothing. | On |
| Comments & replies | Someone comments on your files or process maps, or replies in a thread you're part of.Immediately. After one, more comments on the same item within five minutes don’t send another email. | On |
| Tasks assigned to you | You're assigned a task, added to a board, mentioned in a card, or a task you're on changes status or falls due. | On |
| Approvals | You're asked to approve a file or process map, or a decision is made on yours. | On |
| Team & role changes | You're added to a team workspace or your role is updated. | On |
| Performance reviews | Your review is ready or due, someone's review is waiting on you, or your manager responds to yours. | On |
| Recognition you receive | A colleague thanks you in front of the team. | On |
| Unused recognition points | A reminder in the last week of the month if you still have points left to give. They do not carry over.On the last Monday of the month, in your own time zone. Only if your organization has the reminder switched on. | On |
| Training assigned to you | Someone assigns you a training program. Auto-enrollment from a role or department change does not send this. | On |
| Training deadlines | Reminders at 5, 3 and 1 days before a required training program is due. Stops once you complete it. | On |
| Portal invitations | Someone invites you to an organization's training portal. | On |
| Billing | ||
| Receipts & confirmations | Payment receipts, renewal confirmations and plan upgrade confirmations. | On |
| Marketing | ||
| News | Company announcements and the occasional newsletter. | Off |
| Product updates | New features, improvements and tips for getting more out of Wikidoc. | Off |
| Always sent (no setting) | ||
| ||