Frequently asked questions
Quick answers to the questions we hear most.
Account
Section titled “Account”How do I reset my password? Click Forgot password? on the sign-in screen. See Reset or change your password.
Can I change the email address I sign in with? Not yourself: support changes it for you. See Change your email address.
How do I delete my account? Ask support. See Leave an organization or delete your account.
Team and access
Section titled “Team and access”How do my colleagues join? Anyone who signs up with your company email domain joins your organization automatically. Admins can also invite anyone by email. See Invite a member.
Someone asked to join. How do I let them in? Approve them on Settings›Access. See Approve or decline a request to join.
How do I leave my organization? Ask an Admin to remove you. See Leave an organization or delete your account.
What’s the difference between a team and the organization? The organization is everyone at your company. A team is a group inside it with its own workspace of files. See Teams and team workspaces.
Billing
Section titled “Billing”How much does Wikidoc cost? Free is free. Pro is $12.50 a month, or $10 a month billed annually. Team is $10 per seat a month, or $8 per seat a month billed annually, with at least 5 seats. See Plans compared.
Is there a free trial? Yes: 14 days of Pro, or of Team for your whole organization. No card needed. See Start a free trial.
Can I get a refund? Payments are non-refundable, except where the law requires a refund. When you cancel, you keep your plan until the end of the period you’ve paid for. See Cancel your subscription.
What happens to my content if I cancel? Nothing is deleted. See What happens when a plan or trial ends.
How do I add seats? Contact support. See Add or reduce seats.
Notifications
Section titled “Notifications”How do I stop an email? Turn it off in Settings›Notifications, or click Unsubscribe at the bottom of the email. See Turn email notifications on or off.
Why can’t I turn some emails off? They’re about your account’s security or plan. See Emails you can’t turn off.
Support
Section titled “Support”How quickly will you reply? Generally within 48 hours. Team plan requests are answered first. See Contact support.